Last Updated: 11 August 2026
TrueGrad is a digital learning brand operated by Detailed Thought Studio, a proprietorship registered in India.
We primarily sell digital ebooks, PDF guides, playbooks, study materials and other downloadable learning products.
Because digital products can generally be accessed immediately after purchase, our refund policy is designed specifically for digital products.
1. Digital Product Purchases
Once a digital product has been successfully delivered or made available for download/access, orders are generally non-refundable.
We encourage customers to review the product description, contents, format and available previews before purchasing.
2. When You May Request a Refund
You may contact us for a refund or resolution if:
- You were charged but did not receive the purchased product.
- The download/access link does not work and we are unable to resolve the issue.
- You were charged more than once for the same order due to a technical or payment error.
- You received a materially different product from the one described on the product page.
- A technical issue on our side prevents you from accessing a product you purchased.
In such cases, please contact us and provide your order ID and the email address used for the purchase.
3. Refunds for Duplicate Payments
If the same transaction is successfully charged more than once because of a technical or payment-processing error, the duplicate amount will be refunded after verification.
4. Failed or Pending Payments
If money has been debited from your account but your TrueGrad order has not been confirmed, please contact us with the transaction details.
We will verify the payment status with our payment gateway and take the appropriate action.
If the transaction is confirmed as failed and the amount has not been automatically reversed, we will assist with the resolution.
5. Refund Processing
Once a refund is approved, it will generally be processed through the original payment method used for the transaction.
The time taken for the amount to appear in your account may depend on the relevant bank, card issuer, UPI provider or payment gateway.
6. How to Request a Refund
Send an email to: contact@truegrad.in
Please include:
- Order ID
- Name
- Email used for purchase
- Product purchased
- Transaction/reference number, where available
- Reason for the request
- Relevant screenshots, if applicable
We may request additional information to verify the transaction.
7. Cancellation
Because our products are digital and may be delivered immediately after payment, orders generally cannot be cancelled once the product has been delivered or access has been provided.
If you believe you made a purchase accidentally, contact us as soon as possible. We will review the request based on whether the product has already been accessed or delivered.
8. Promotional Products and Bundles
Refund eligibility for bundles, discounted offers, limited-time promotions or products specifically marked as non-refundable will follow the conditions displayed at the time of purchase, subject to applicable law.
9. Consumer Rights
Nothing in this policy is intended to restrict any rights or remedies available to consumers under applicable Indian law.
Where applicable, TrueGrad will comply with requirements under applicable consumer-protection and e-commerce laws.
10. Contact & Grievance Redressal
Legal/Business Name: Detailed Thought Studio
Brand: TrueGrad
Website: truegrad.in
Email: contact@truegrad.in
Phone: +91-8697054859
Business Address: A321, Mastermind 4, Royal Palms, Goregaon-400065
For refund, cancellation or payment-related concerns, please contact us using the details above.
We will review complaints and requests and respond within the applicable timelines.