Privacy Policy

Last Updated: 11 August 2026

TrueGrad is a digital learning brand operated by Detailed Thought Studio, a proprietorship registered in India.

We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, why we collect it, and how we use and protect it when you use TrueGrad.in or purchase our digital products.

1. Information We Collect

Depending on how you use TrueGrad, we may collect:

  • Name

  • Email address

  • Mobile number

  • Billing information

  • Order and purchase details

  • Information you provide when contacting us

  • Account information, where applicable

  • Technical information such as IP address, browser, device and website activity

We collect only information reasonably required to operate our website, process orders, deliver products and provide customer support.

2. Payment Information

Payments on TrueGrad may be processed through third-party payment gateways such as PhonePe, Paytm or other payment providers.

We do not ask you to provide or intentionally store your:

  • UPI PIN

  • ATM/debit card PIN

  • Internet banking password

  • OTP

  • Complete card credentials

Payment details entered during checkout are processed by the relevant payment service provider according to its own security and privacy policies.

We may receive limited transaction information such as payment status, transaction reference, payment method and amount for order processing, reconciliation and customer support.

3. How We Use Your Information

We may use your information to:

  • Process and confirm purchases

  • Deliver digital products

  • Provide customer support

  • Process eligible refunds

  • Send order and transaction-related communications

  • Maintain accounting, tax and transaction records

  • Improve our website and products

  • Understand product and website usage

  • Prevent fraud, abuse and unauthorized activity

  • Comply with applicable legal and regulatory requirements

Where we use personal data based on your consent, you may withdraw that consent subject to applicable law and the consequences of withdrawal.

4. Marketing Communications

If you have provided the required consent, we may send you information about:

  • New ebooks and playbooks

  • New learning products

  • Offers and discounts

  • Educational resources

  • TrueGrad updates

You can unsubscribe from promotional communications at any time using the unsubscribe mechanism provided in the communication or by contacting us.

Transactional communications, such as order confirmations and digital-product delivery information, may continue where necessary to fulfil your purchase.

5. Cookies and Analytics

TrueGrad may use cookies and similar technologies to:

  • Keep the website functioning

  • Remember preferences

  • Understand website usage

  • Improve performance

  • Measure advertising effectiveness

  • Detect suspicious activity

We may use third-party analytics and advertising services such as Google Analytics or Meta technologies.

These services may collect information about your device and interaction with our website according to their respective policies.

6. How We Share Information

We may share necessary information with trusted service providers that help us operate TrueGrad, including:

  • Payment gateways

  • Website and cloud hosting providers

  • Digital product delivery providers

  • Email and communication services

  • Analytics and advertising providers

  • Customer-support providers

  • Professional advisers

We may also disclose information when required by law, regulation, court order or a lawful request from a government authority.

We do not sell your personal information to third parties.

7. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, loss or disclosure.

However, no internet-based system can be guaranteed to be completely secure.

If a personal-data incident occurs that requires action or notification under applicable law, we will take the steps required by law.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including:

  • Providing purchased products

  • Maintaining transaction and accounting records

  • Handling customer-support requests

  • Preventing fraud

  • Resolving disputes

  • Meeting applicable legal and tax requirements

When information is no longer required, we may delete or anonymize it, subject to applicable legal requirements.

9. Your Rights

Subject to applicable law, you may have rights relating to your personal data, including the ability to:

  • Request information about how your data is processed

  • Request correction of inaccurate information

  • Request deletion of personal information where applicable

  • Withdraw consent where processing is based on consent

  • Raise a privacy-related grievance

To make a privacy request, contact us using the details below.

We may need to verify your identity before processing certain requests.

10. Third-Party Links

TrueGrad may contain links to third-party websites or services.

We are not responsible for the privacy practices or security of those websites. We recommend reviewing their privacy policies before providing personal information.

11. Children's Privacy

TrueGrad's products are primarily intended for students, professionals and other learners.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact us.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our products, technology, business practices or applicable law.

The latest version will always be published on this page with the updated date.

13. Privacy & Grievance Contact

Legal/Business Name: Detailed Thought Studio
Brand: TrueGrad
Website: TrueGrad.in
Email: contact@detailedthought.com
Phone: +91-8697054859
Business Address: A321, Mastermind 4, Royal Palms, Goregaon, Mumbai-400065

For privacy or data-related concerns, please contact us at the email address above.

We will review and respond to complaints within the timelines applicable under relevant law and our grievance process.

14. Contact Us

For questions regarding this Privacy Policy or the handling of your personal information:

Detailed Thought Studio
Brand: TrueGrad
Website: TrueGrad.in
Email: contact@detailedthought.com
Phone: +91-8697054859

Last Updated: 11 August 2026