Privacy Policy
Last Updated: 14 August 2026
At TrueGrad, operated and managed by Detailed Thought Studio, we respect your privacy and are committed to protecting the personal information you provide when using our website, products and services.
This Privacy Policy explains what information we collect, how we use it and how we protect it.
1. Information We Collect
When you visit our website, create an account, purchase a product, subscribe to our communications or contact us, we may collect information such as:
- Name
- Email address
- Phone number, where provided
- Billing and transaction information
- Account/login information
- Information you voluntarily provide through forms or communications
- Website usage and technical information such as IP address, browser type, device information and pages visited
We do not directly collect or store your complete debit/credit card, UPI or other payment credentials. Payments are processed through our third-party payment service providers and are subject to their respective privacy and security policies.
2. How We Use Your Information
We may use your information to:
- Process and fulfil your purchases
- Provide access to purchased digital products and courses
- Send purchase confirmations, invoices and product delivery emails
- Respond to customer support requests
- Manage your account
- Improve our website, products and services
- Send newsletters, educational content and promotional communications where permitted
- Prevent fraud, misuse and unauthorised activity
- Comply with applicable legal and regulatory requirements
3. Digital Product Delivery
When you purchase a digital product from TrueGrad, we may use your email address to deliver download links, access instructions, course information or other materials associated with your purchase.
4. Cookies and Analytics
Our website may use cookies and similar technologies to:
- Keep the website functioning properly
- Remember preferences
- Understand website usage
- Measure marketing and advertising performance
- Improve user experience
We may use third-party analytics, advertising and marketing services for these purposes.
5. Sharing of Information
We do not sell your personal information.
We may share necessary information with trusted third-party service providers that help us operate our business, including:
- Payment processors
- Website and hosting providers
- Email and digital-product delivery providers
- Analytics and advertising platforms
- Customer-support and technology providers
We may also disclose information where required by applicable law, regulation, legal process or governmental authority.
6. Data Security
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure or destruction.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
7. Your Choices
You may contact us to:
- Request information about personal data we hold about you
- Request correction of inaccurate information
- Request deletion of information where applicable
- Unsubscribe from promotional emails
Transactional communications relating to purchases and account activity may still be sent when necessary.
8. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content or security of those third parties.
9. Children's Privacy
Our services are intended for a general audience and are not specifically directed at children. We do not knowingly collect personal information from children in violation of applicable law.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated "Last Updated" date.
11. Contact Us
For privacy-related questions or requests, please contact:
Detailed Thought Studio
Operating brand: TrueGrad
Email: contact@truegrad.in
Contact No/Whatsapp : +91-8697054859